We are starting a new weekly feature on the ACF Blog; the Small Business Spotlight.
Every Monday, we will post an interview we've done with a small business. The interviews give these small businesses the opportunity to share some information about their company and the different ways that marketing and technology has affected their business.
Our Small Business Spotlight starts with Aidex Recovery Group, located in Tampa, Florida. To learn more about Aidex, visit their website at http://www.aidexrecovery.com/ or call 866-630-2694.
What does your company do, and where can we go for more information?
Aidex Recovery Group is a global collection agency servicing both consumer and commercial (B2B) accounts. You can learn more about us by visiting our website: www.aidexrecovery.com or call us toll free at 866-630-2694.
How long has your company been in business?
We have been in business since 2007 and our collection staff averages over 20 years in the collection industry.
What is the most exciting part of your business?
The positive feedback we get from clients when we collect accounts they thought to be uncollectible.
What methods do you use to communicate with your clients and prospects?
We have a state of the art collection software system. Our clients can log on to our secured site and view their accounts 24/7. We also provide weekly status updates to all of our clients. The continual development of the relationship we have with all our clients is our #1 priority.
What are your biggest obstacles?
Overcoming the bad reputation of our industry due to a very small percentage of unethical collection agencies.
What sets your company apart from others in your industry?
The transparency we offer our clients to view how we work their accounts in real time. Our FREE 10 -day demand service – visit http://www.aidexrecovery.com/ for more information.
What have you found to be your most effective marketing effort?
Client testimonials. We are also proud of our website and marketing materials which were designed and produced by ACF.
How are you using social media to promote your business?
We utilize various social and business networking websites but the best promotion of our business is the exceptional performance we provide our clients. Visit our facebook page here
How has technology benefited your business?
We can reach more debtors and keep our costs down by using today’s technology such as IVR Dialers; predictive analytics for scoring debt and skip-tracing.
What is your goal(s) for the next 5 and 10 years?
To continue to provide superior service at a low cost to our clients. We are not looking to be the biggest collection agency, our goal is to be the best in client satisfaction.
Aidex has always been committed to providing quality service at a cost lower than industry standards. That is the foundation upon which we have built our company. No hidden fees or contracts to sign. We don’t get paid until our client gets paid!